1. What payment methods do you accept? We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and Klarna . For your convenience, we also offer secure checkout options to ensure a smooth and safe transaction.
2. How can I track my order? Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. You can also log in to your account on our website to view the status of your order.
3. What is your return policy? We offer a 14-day return policy on most items. If you’re not completely satisfied with your purchase, please contact our customer service team to initiate a return. Items must be returned in their original packaging and condition. Please note that some exclusions may apply.
4. How much does shipping cost? Shipping costs are free for orders over £20, Orders under £20 is £3.95. We also offer a express shipping option for £6.99. Collection is also available from our warehouse in Wisbech.
5. How long will it take to receive my order? Delivery times depend on your shipping method and location. Standard shipping typically takes 2-5 business days, while expedited options are available for faster delivery. You can view estimated delivery times at checkout and track your order once it has been shipped.
6. Do you ship internationally? No.
7. Can I change or cancel my order after placing it? If you need to change or cancel your order, please contact us as soon as possible. We process orders quickly, so we may not be able to make changes once your order is in processing. However, we’ll do our best to accommodate your request.
9. What should I do if I receive a damaged or incorrect item? If you receive a damaged or incorrect item, please contact our customer service team immediately. We will work to resolve the issue promptly, whether that means sending a replacement or issuing a refund. Please provide photos of the damaged item and your order number to help us address the issue quickly.
10. How can I contact customer service? You can reach our customer service team via email at support@tctoys.com or by calling our customer service hotline 01945 353 623. Our team is available Monday through Friday, from 9 AM to 5 PM. We can also be reached on Whattsapp 07546 331414 We’re here to help with any questions or concerns you may have.
If you have any other questions or need further assistance, don’t hesitate to reach out to us. We’re always happy to help!