1. What payment methods do you accept? We accept various payment methods, including major credit cards (Visa, MasterCard, American Express) and PayPal . For your convenience, we also offer secure checkout options to ensure a smooth and safe transaction.
2. How can I track my order? Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. You can also log in to your account on our website to view the status of your order.
3. How much does shipping cost? Shipping costs are free for orders over £100 plus VAT, Orders under £100 is £10 plus VAT. Collection is also available from our warehouse in Wisbech free of charge.
4. How long will it take to receive my order? Orders should be received within 2-4 working days, if needed urgently please reach out to us and will do our best to accommodate.
5. Do you ship internationally? No
6. How can I contact customer service? You can reach our customer service team via email at support@tctoys.com or by calling our customer service hotline 01945 353 623. Our team is available Monday through Friday, from 9 AM to 5 PM. We can also be reached on WhatsApp 07546 331414 We’re here to help with any questions or concerns you may have.
If you have any other questions or need further assistance, don’t hesitate to reach out to us. We’re always happy to help!